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Delivery & Returns

We want all of our customers to receive the same standard of excellent customer service from order stage all the way through to delivery and after sale care.

Delivery information

We are happy to answer any queries or to assist you with your purchase or payment, all you have to do is call our shop on 0191 222 0967 and our cheerful staff will be at your service.

We track and trace all of our parcels so we can chase up any items which you are waiting for. Please call 07854 148 451, between 9.30-6pm, please have the order purchase date and reference ready.

You can also e-mail us with any questions or queries we promise to get back to you as soon as we can!

100% Satisfaction Guaranteed

If you are not 100% happy with your purchase we will happily refund the price of the item provided that the goods are returned in their original condition, within 7 days of receipt with all labels intact. Please do notify us before returning any items so as to avoid any delays on receipt. It will also help us to process refunds promptly if you include a note confirming the order reference and method of payment.  We will refund the price less postage, as this part of our service to you will be complete.  In any event our liability to you is limited to the original price paid and this will represent the maximum amount which may be refunded, subject to our terms, in all cases.  The purchase price for items returned after 7 days will be credited against the customers account and may be used within 12 months.  Once an item has been exchanged or credited we are only able to offer an exchange or credit in its place.  We are unable to exchange goods after 14 days of purchase.  This does not affect your statutory rights.  Please note next day guarranteed deliveries may be exchanged only.

Any product issues should be notified to us in writing within 7 days of receipt in order to be valid, after this time, we are unable to entertain any complaints as regards description or manufacturing faults.

Exchanges

If your item was not exactly what you wanted, don’t worry… we are happy to exchange any items for different sizes, colours or even styles, we simply ask that you cover the postage on sending out additional items (plus any price difference). You can send us cash, cheques or postal orders if you wish, together with details of the required style, size and return address.

We will deal with exchanges as quick and efficiently as we deal with sales and our staff are always happy to help.

What our customers say

  • At Farringdon Community Academy, we wanted our students to wear a uniform which was smart, comfortable, appropriately priced and reflective of our values and the voices of students, parents and staff. No easy task! The team at Michael Sehgal's has worked with us patiently and professionally throughout what has been a lengthy process. No concerns or query was ignored and the team worked tirelessly to ensure that the final result was just the uniform we had been hoping for. Michael Sehgal's approach has been a clear reflection of our own values. They have been warm, pleasant, friendly, efficient and professional throughout the process and we look forward to a continuation of this most productive relationship.

    Mr Kemp
    Farringdon Community Academy

  • I wanted to put in writing our appreciation to you and your staff for your support in providing the uniforms for our students at our new Academy. Feedback from our community, staff, parents and, most importantly, our students is first class. We feel that you have provided real value for money as the quality of the uniform items is excellent and we wouldn't hesitate in recommending you.

    Peter Snowden
    Business Manager, Excelsior Academy

  • We took a huge risk when we decided to change our school polo shirts to ones that our children designed but Michael Sehgal & Sons were most resourceful in helping us to source the correct colours for us in a quality and flexible solution that was cheaper than our existing uniform. The end result has been tremendously well received and we are are grateful to this ongoing partnership.

    Paul Jordan
    Headteacher, Thames View Infants

  • When we decided to change our uniform at Thorp Academy Michael Seghal & Sons worked with us to select the highest quality uniform at cost effective prices. They measured, fitted and delievered nearly 1000 blazers and ties 4 weeks ahead of schedule. The uniform stills looks as good today as it did at the start of the year. They continue to support us at parents events and ensure that all of our needs are catered for. We have a very strong partnership and look forward to working with Michael Seghal & Sons further.

    Mr Pete Fox,
    Senior Assistant Vice Principal Thorp Academy

  • Your service is always swift and the processing of detailed orders is accurate and we have never been disappointed! The cost has always been the best we can find with no drop in quality. Friendly and professional service with very timely turnaround time, even on printed and embroidered orders!

    James Miller
    RGS Newcastle Junior School

  • Its a challenging time making changes and implementing new school uniform. Michael Sehgal & Sons have worked with us, giving a personalised service to choose high quality, cost effective, long lasting items of uniform, from jumpers and cardigans to polo shirts and hoodies. They have supported the school by giving excellent customer service and delivering a fast and efficient service to our parents. The pop up shop uniform events were highly successful and we have received an enormous amount of positive feedback from parents. Throughout this process, choosing Michael Sehgal & Sons to supply our school uniform was by far the best choice for Heworth Grange School, the team are a joy to work with and we would have no hesitation in recommending Michael Sehgal & Sons to other schools.

    Mrs S Hamilton
    Deputy Head Teacher

  • We introduced bespoke skirts and new school ties in 2014 and Michael Sehgal & Sons worked closely with us and guided us through the whole process. They were able to meet very tight deadlines and still deliver good quality and value for money. Their customer service is excellent and they have always responded quickly to all of our enquiries. We would have no hesitation in recommending Michael Sehgal & Sons to other schools.

    Mrs Lynne O'Leary
    Executive Business Manager Venerable Bede C E Academy

  • We have been delighted with the excellent service provided by Michael Sehgal & Sons. We have dealt with Michael Sehgal & Sons since our Academy opened nearly 8 years ago, and our relationship with them has grown and they have a really good understanding of how to meet our needs, and our high expectations when it comes to quality. The support given with the ordering, delivery and distribution of the uniform to parents is first class. The quality and design of the uniform is excellent, and is proven by the positive comments we consistently receive from visitors and members of our community, so I would be more than happy to recommend Michael Sehgal & Sons without hesitation.

    Mr Lee Anderson
    Leadership and Business Support Manager Castle View Enterprise Academy