Delivery & Returns
We want all of our customers to receive the same standard of excellent customer service from order stage all the way through to delivery and after sale care.
We are happy to answer any queries or to assist you with your purchase or payment, all you have to do is call our shop on 0191 230 2320 and our cheerful staff will be at your service.
We track and trace all of our parcels so we can chase up any items which you are waiting for. Please call 0191 2302320, between 10am-5pm, please have the order purchase date and reference ready.
You can also e-mail us with any questions or queries we promise to get back to you as soon as we can!
100% Satisfaction Guaranteed
If you are not 100% happy with your purchase we will happily refund the price of the item provided that the goods are returned in their original condition, within 7 days of receipt with all labels intact. Please do notify us before returning any items so as to avoid any delays on receipt. It will also help us to process refunds promptly if you include a note confirming the order reference and method of payment. We will refund the price less postage, as this part of our service to you will be complete. In any event our liability to you is limited to the original price paid and this will represent the maximum amount which may be refunded, subject to our terms, in all cases. The purchase price for items returned after 7 days will be credited against the customers account and may be used within 12 months. Once an item has been exchanged or credited we are only able to offer an exchange or credit in its place. We are unable to exchange goods after 14 days of purchase. This does not affect your statutory rights. Please note next day guarranteed deliveries may be exchanged only.
Any product issues should be notified to us in writing within 7 days of receipt (together with images if possible) in order to be valid, after this time, we are unable to entertain any complaints as regards description or manufacturing faults.
If your item was not exactly what you wanted, don’t worry… we are happy to exchange any items for different sizes, colours or even styles.
- Customers are welcome to exchange any website items in store, provided the labels are intact;
- Customers may also exchange by post. To save time we simply ask that you return the unwanted item for a full refund via the post office and re-order the correct item. We recommend obtaining proof of postage from the Post office.
We will deal with exchanges as quick and efficiently as we deal with sales and our staff are always happy to help.
Please note that if you have ordered any special sizes which have been ordered just for you, and you no longer require them, these will incur a re-stocking fee.